Refund & Cancellation Policy
How cancellations, transfers and refunds work for ZULTIV training programs, digital courses and assurance engagements.
Effective date: · ZULTIV Global
ZULTIV Global is committed to delivering professional training, certification preparation and assurance services of a consistently high standard. This policy sets out the terms under which cancellations, rescheduling and refunds are handled. By registering for any ZULTIV course, program or service, you accept the terms below.
1. Scope
This policy applies to all training programs, workshops, certification preparation courses, digital and recorded content, corporate training engagements and assurance services purchased from ZULTIV Global, whether booked through this website, by email or under a written proposal.
2. Course and training cancellation by the participant
Where a participant cancels a confirmed booking for a scheduled training program, the following applies, calculated from the published start date of the batch:
- More than 14 days before the start date: a refund is issued less administrative and payment-processing charges.
- Between 7 and 14 days before the start date: a refund of up to 50% of the fee paid may be issued, at ZULTIV's discretion.
- Less than 7 days before the start date: the fee is generally non-refundable, because trainer time, materials and examination slots have already been committed.
3. Rescheduling and transfer
A participant may request to transfer to a later batch of the same program. ZULTIV permits one batch transfer without an additional training fee, subject to seat availability, provided the request is made before the program begins. Further transfers, or a transfer requested after a program has started, may attract a fee.
4. No-show and late attendance
A participant who does not attend a confirmed program, or who joins so late that the learning outcomes and any attendance requirement cannot be met, is not entitled to a refund. Where the program leads to an examination, attendance requirements set by the awarding body apply in addition to this policy.
5. Cancellation by ZULTIV
ZULTIV may reschedule or cancel a program, for example where minimum enrolment is not reached or where circumstances beyond our reasonable control prevent delivery. In that event you may choose either:
- a transfer to the next available batch at no additional training fee; or
- a full refund of the fee paid to ZULTIV for that program.
ZULTIV is not liable for travel, accommodation or other incidental costs a participant may have incurred.
6. Digital and recorded courses
Digital courses, recorded sessions and downloadable material are non-refundable once the content has been accessed, streamed or downloaded, as the material is delivered in full at the point of access.
7. Certification and examination fees
Where a program includes an examination or credential awarded by a third-party body, the examination or certification fee is governed by that body's own rules and is generally non-refundable once the examination has been scheduled or the candidate has been registered. ZULTIV will pass on any refund it actually receives from the awarding body, less charges.
8. Corporate and customised training
Corporate, in-house and customised engagements are governed by the cancellation terms recorded in the signed proposal, statement of work or purchase order. Where those documents are silent, this policy applies. Content developed specifically for a client before cancellation is chargeable.
9. Refund processing
Approved refunds are processed to the original payment method used at the time of purchase. Processing normally takes 7 to 14 working days from approval, although the time taken for funds to appear depends on your bank or card issuer.
10. Taxes and charges
Refunds are calculated on the amount actually received by ZULTIV. Applicable taxes are refunded only where the law permits. Bank charges, currency-conversion differences and payment-gateway fees are not refundable.
11. How to request a refund
Send a refund request to info@zultiv.com including:
- Full name
- Registered email address
- Course, program or service name
- Date of purchase
- Payment or order reference
- Reason for the cancellation or refund request
- Any supporting information
Requests are acknowledged and assessed against this policy, and you will be told the outcome in writing.
12. Non-transferability
A booking is personal to the named participant. It may not be sold, assigned or transferred to another individual or organisation without ZULTIV's prior written agreement.
13. Exceptions
ZULTIV may, at its sole discretion, make an exception to this policy in genuine exceptional circumstances, such as documented medical emergencies or bereavement. An exception granted in one case does not create an entitlement in any other.
14. Changes to this policy
ZULTIV may update this policy from time to time. The version published on this page at the date of your purchase is the version that governs that purchase.
15. Contact us
Questions about this policy: info@zultiv.com or +91 992288 7800. See also our Terms of Use, Privacy Policy and Disclaimer.
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